The Contact Centre Solutions (CCS) team manages the end-to-end service experience for customers. A CCS is often made up of three main elements: an IVR for automated enquiries, a live phone line staffed by a call center agent, and an online chat system where customers can reach out when they want to. These three elements can all be managed easily and seamlessly by the same software. With the many functionalities and ability to handle high volume of calls efficiently of CSS, paired with great customer experience through comprehensive service solutions, companies can retain customers long into the future.